WebPhone

The call manager includes a webrtc based phone plugin so you can make and receive calls directly from your browser.

Before to start

• Unistall MicroSip (in case you have installed)

• Clear the cache and cookies in your chrome once a week, at minimum; Clearing cache will ensure you are looking at the newest version of your website.

How to Connect

1.- Issabel Portal Sign in

2.- Click on the orange bottom "Webphone"

3.- It opens a new page in new window.

4.- Allow Microphone in your first webphone connection

1.- Click on the “View Site Information” icon next to the website URL.

2.- Select “Site Settings”.

3.- From the Microphone dropdown, choose “Allow”

5.- Perform a sound test every time you connect via webphone

Dial the extension 100.¿Can you hear each sound?

6.- After your phone's status changes to "Ready", you will need to log in to the agent console.

If something goes wrong

You can email our support team (itis.cmsupport@softtek.com) providing:

Problem Description: Clearly describe the problem, its impact, and any relevant details.

Supporting Evidence: Include any data, screenshots, or other evidence that supports your description of the problem.