Ring no answer in my calls status

I have many calls with the status "ring no answer" in my agent reports.

Cause

You have an incorrect configuration in MicroSip.

Solutions

• Uncheck the box "Call Waiting" in your settings.
• Copy the next configuration on your MicroSip settings:

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.