Callers can’t hear me

If the caller can´t hear you but you can hear them, you can try the following solutions.

Solution

• Try disconnecting your headphones.
• Check the microphone's volume control on MicroSip and make sure it is in the high range.
• Disconnect the headphones from your computer and try with the microphone on your laptop.
• Update or reinstall the audio driver on your computer.

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.