My status Unavailable in Asternic

The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. No matter what they just show unavailable.

Causes

• Your Microsip status is not online.
• Your internet is lagging.

Solution

• Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop.
• If MicroSip status is not online, go to MicroSip_Status:_Request_Timeout.
• Go to: Identifying_common_call_quality_issues

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.