Ring no answer in my calls status

I have many calls with the status "ring no answer" in my agent reports.

Cause

You have an incorrect configuration in MicroSip.

Solutions

• Uncheck the box "Call Waiting" in your settings.
• Copy the next configuration on your MicroSip settings:

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.