No status in Microsip's statusbar
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Cause
It is due to a temporary deactivation in the app or your account has not been set up yet.
Solution
- Click the arrow to the right of the contacts tab and click the option “Make Active”.
- To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "MicroSIP_Setup".
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings (Ctrl+P)
- -Screenshot of MicroSip's Account (Ctrl+M)
- -Describe your issue