Ring no answer in my calls status

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I have many calls with the status "ring no answer" in my agent reports.

Cause

You have an incorrect configuration in MicroSip.

Solutions

  • Uncheck the box "Call Waiting" in your settings.
  • Copy the next configuration on your MicroSip settings:

caption

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
MicroSIP Configuration: Please provide screenshots of the following:
  • Main Interface (the dialpad view).
  • Settings Menu (Press Ctrl + P).
  • Account Settings (Press Ctrl + M).
Call Manager: A screenshot of the My IP Upload module.
Issue Description: A brief summary of the error or specific behavior you are experiencing.
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