Callers can’t hear me

If the caller can´t hear you but you can hear them, you can try the following solutions.

Solution

• Try disconnecting your headphones.
• Check the microphone's volume control on MicroSip and make sure it is in the high range.
• Disconnect the headphones from your computer and try with the microphone on your laptop.
• Update or reinstall the audio driver on your computer.

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.