Callers can’t hear me
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If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue