Ring no answer in my calls status: Difference between revisions
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Cmseditors (talk | contribs) (Created page with "I have many calls with the status "ring no answer" in my agent reports. [[File:|300px|link=|caption]] ==Cause== ==Solutions== {{ContacUs}} Category:FAQ") |
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I have many calls with the status "ring no answer" in my agent reports. | I have many calls with the status "ring no answer" in my agent reports. | ||
==Cause== | ==Cause== | ||
You have a MicroSip bad configuration. | |||
==Solutions== | ==Solutions== | ||
*Uncheck the box "Call Waiting" in your settings. | |||
[[File:|300px|link=|caption]] | |||
{{ContacUs}} | {{ContacUs}} | ||
Revision as of 15:08, 25 January 2024
I have many calls with the status "ring no answer" in my agent reports.
Cause
You have a MicroSip bad configuration.
Solutions
- Uncheck the box "Call Waiting" in your settings.
[[File:|300px|link=|caption]]
If your problem persist
Need help with your configuration?
If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:
- Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
- MicroSIP Configuration: Please provide screenshots of the following:
- Main Interface (the dialpad view).
- Settings Menu (Press Ctrl + P).
- Account Settings (Press Ctrl + M).
- Call Manager: A screenshot of the My IP Upload module.
- Issue Description: A brief summary of the error or specific behavior you are experiencing.