Callers can’t hear me: Difference between revisions

Revision as of 19:29, 8 January 2024

If the caller can´t hear you but you can hear them, you can try the following solutions.

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-My Softphone is hanging up exactly 21 seconds into every call, incoming or outgoing. I can't figure out how to fix it.
+If the caller can´t hear you but you can hear them, you can try the following solutions.
-;
-*It's possible your internet isn't connecting to the RTP ports (UDP 10000-65000).
-*Our your MicroSip is not configured correctly.
 ==Solution==
-*Go to MicroSip's Settings and edit the fields Source Port and RTP Ports.
-:[[File:RTP-Problems-1.jpg|450px|link=|caption]]
-*If you already have the previous configuration and it still doesn't work, try this one.
-:[[File:RTP-Problems-2.jpg|450px|link=|caption]]
-*If any configutation on MicroSip's Settings works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
-: -Client's name
-: -Your location
-: -Your Internet service provider (ISP)
-: -Your Public IPv4 (https://checkip.amazonaws.com/)
-: -Your Extension number
-: -Screenshot of MicroSip's Settings (Ctrl+P)
-: -Screenshot of MicroSip's Account (Ctrl+M)
 [[Category:FAQ]]