Callers can’t hear me: Difference between revisions
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Cmseditors (talk | contribs) No edit summary |
Cmseditors (talk | contribs) No edit summary |
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*Update or reinstall the audio driver on your computer. | *Update or reinstall the audio driver on your computer. | ||
: | : | ||
== == | ==If your problem persist == | ||
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us: | If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us: | ||
: -Client's name | : -Client's name | ||
| Line 16: | Line 16: | ||
: -Screenshot of MicroSip's Settings (Ctrl+P) | : -Screenshot of MicroSip's Settings (Ctrl+P) | ||
: -Screenshot of MicroSip's Account (Ctrl+M) | : -Screenshot of MicroSip's Account (Ctrl+M) | ||
: -Describe your issue | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 14:44, 9 January 2024
If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings (Ctrl+P)
- -Screenshot of MicroSip's Account (Ctrl+M)
- -Describe your issue