Ring no answer in my calls status: Difference between revisions
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Cmseditors (talk | contribs) (Created page with "I have many calls with the status "ring no answer" in my agent reports. [[File:|300px|link=|caption]] ==Cause== ==Solutions== {{ContacUs}} Category:FAQ") |
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I have many calls with the status "ring no answer" in my agent reports. | I have many calls with the status "ring no answer" in my agent reports. | ||
==Cause== | ==Cause== | ||
You have an incorrect configuration in MicroSip. | |||
==Solutions== | ==Solutions== | ||
*Uncheck the box "Call Waiting" in your settings. | |||
*Copy the next configuration on your MicroSip settings: | |||
[[File:RingNoAnswer.png|500px|link=|caption]] | |||
{{ContacUs}} | {{ContacUs}} | ||
Latest revision as of 15:14, 25 January 2024
I have many calls with the status "ring no answer" in my agent reports.
Cause
You have an incorrect configuration in MicroSip.
Solutions
- Uncheck the box "Call Waiting" in your settings.
- Copy the next configuration on your MicroSip settings:
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue