No status in Microsip's statusbar: Difference between revisions
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*To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "[[MicroSIP_Setup]]". | *To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "[[MicroSIP_Setup]]". | ||
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[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 21:15, 11 January 2024
Your status will show at the bottom of the main window, if it says only MicroSIp you are in the right place.
Cause
It is due to a temporary deactivation in the app or your account has not been set up yet.
Solution
- Click the arrow to the right of the contacts tab and click the option “Make Active”.
- To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "MicroSIP_Setup".
If your problem persist
Need help with your configuration?
If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:
- Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
- MicroSIP Configuration: Please provide screenshots of the following:
- Main Interface (the dialpad view).
- Settings Menu (Press Ctrl + P).
- Account Settings (Press Ctrl + M).
- Call Manager: A screenshot of the My IP Upload module.
- Issue Description: A brief summary of the error or specific behavior you are experiencing.