My status Unavailable in Asternic: Difference between revisions
Jump to navigation
Jump to search
Cmseditors (talk | contribs) No edit summary |
Cmseditors (talk | contribs) No edit summary |
||
| (8 intermediate revisions by the same user not shown) | |||
| Line 6: | Line 6: | ||
==Solution== | ==Solution== | ||
* | *Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop. | ||
*If MicroSip status is not online, go to [[MicroSip_Status:_Request_Timeout]]. | |||
*Go to: [[Identifying_common_call_quality_issues]] | |||
{{ContacUs}} | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 16:02, 1 May 2024
The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. No matter what they just show unavailable.
Causes
- Your Microsip status is not online.
- Your internet is lagging.
Solution
- Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop.
- If MicroSip status is not online, go to MicroSip_Status:_Request_Timeout.
- Go to: Identifying_common_call_quality_issues
If your problem persist
If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:
- -Your Public IPv4: (Found at https://checkip.amazonaws.com/)
- -Screenshot of Settings:
Ctrl+P
- -Screenshot of Account:
Ctrl+M
- -Issue Description: A brief summary of the problem you are facing.