My status Unavailable in Asternic: Difference between revisions
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The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. | The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. No matter what they just show unavailable. | ||
==Causes== | |||
*Your Microsip status is not online. | |||
*Your internet is lagging. | |||
==Solution== | |||
*Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop. | |||
*If MicroSip status is not online, go to [[MicroSip_Status:_Request_Timeout]]. | |||
*Go to: [[Identifying_common_call_quality_issues]] | |||
{{ContacUs}} | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 16:02, 1 May 2024
The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. No matter what they just show unavailable.
Causes
- Your Microsip status is not online.
- Your internet is lagging.
Solution
- Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop.
- If MicroSip status is not online, go to MicroSip_Status:_Request_Timeout.
- Go to: Identifying_common_call_quality_issues
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue