Callers can’t hear me: Difference between revisions
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==Solution== | ==Solution== | ||
*Try disconnecting your headphones. | |||
*Check the microphone's volume control on MicroSip and make sure it is in the high range. | *Check the microphone's volume control on MicroSip and make sure it is in the high range. | ||
*Disconnect the headphones from your computer and try with the microphone on your laptop. | *Disconnect the headphones from your computer and try with the microphone on your laptop. | ||
*Update or reinstall the audio driver on your computer. | *Update or reinstall the audio driver on your computer. | ||
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{{ContacUs}} | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 15:55, 1 May 2024
If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Try disconnecting your headphones.
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue