My status Unavailable in Asternic

The agents show up in the real-time list as Unavailable (not logged in) and continue to show in that state no matter what. If they log in, open, pause, etc. No matter what they just show unavailable.

Causes

• Your Microsip status is not online.
• Your internet is lagging.

Solution

• Check your MicroSip status, if it is online reset your network, sometimes modems pick up interference; to fix this, reboot your internet modem and your laptop.
• If MicroSip status is not online, go to MicroSip_Status:_Request_Timeout.
• Go to: Identifying_common_call_quality_issues

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.