Callers can’t hear me: Difference between revisions
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==Solution== | ==Solution== | ||
*Try disconnecting your headphones. | |||
*Check the microphone's volume control on MicroSip and make sure it is in the high range. | |||
*Disconnect the headphones from your computer and try with the microphone on your laptop. | |||
*Update or reinstall the audio driver on your computer. | |||
: | |||
{{ContacUs}} | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 15:55, 1 May 2024
If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Try disconnecting your headphones.
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If your problem persist
Need help with your configuration?
If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:
- Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
- MicroSIP Configuration: Please provide screenshots of the following:
- Main Interface (the dialpad view).
- Settings Menu (Press Ctrl + P).
- Account Settings (Press Ctrl + M).
- Call Manager: A screenshot of the My IP Upload module.
- Issue Description: A brief summary of the error or specific behavior you are experiencing.