Callers can’t hear me: Difference between revisions
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Cmseditors (talk | contribs) (Created page with "My Softphone is hanging up exactly 21 seconds into every call, incoming or outgoing. I can't figure out how to fix it. ; *It's possible your internet isn't connecting to the RTP ports (UDP 10000-65000). *Our your MicroSip is not configured correctly. ==Solution== *Go to MicroSip's Settings and edit the fields Source Port and RTP Ports. :450px|link=|caption *If you already have the previous configuration and it still doesn't work, try thi...") |
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If the caller can´t hear you but you can hear them, you can try the following solutions. | |||
==Solution== | ==Solution== | ||
* | *Try disconnecting your headphones. | ||
*Check the microphone's volume control on MicroSip and make sure it is in the high range. | |||
*Disconnect the headphones from your computer and try with the microphone on your laptop. | |||
*Update or reinstall the audio driver on your computer. | |||
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{{ContacUs}} | |||
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[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 15:55, 1 May 2024
If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Try disconnecting your headphones.
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue