Ring no answer in my calls status: Difference between revisions
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Cmseditors (talk | contribs) (Created page with "I have many calls with the status "ring no answer" in my agent reports. [[File:|300px|link=|caption]] ==Cause== ==Solutions== {{ContacUs}} Category:FAQ") |
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I have many calls with the status "ring no answer" in my agent reports. | I have many calls with the status "ring no answer" in my agent reports. | ||
==Cause== | ==Cause== | ||
You have a MicroSip bad configuration. | |||
==Solutions== | ==Solutions== | ||
*Uncheck the box "Call Waiting" in your settings. | |||
[[File:|300px|link=|caption]] | |||
{{ContacUs}} | {{ContacUs}} | ||
Revision as of 15:08, 25 January 2024
I have many calls with the status "ring no answer" in my agent reports.
Cause
You have a MicroSip bad configuration.
Solutions
- Uncheck the box "Call Waiting" in your settings.
[[File:|300px|link=|caption]]
If your problem persist
If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:
- -Your Public IPv4: (Found at https://checkip.amazonaws.com/)
- -Screenshot of Settings:
Ctrl+P
- -Screenshot of Account:
Ctrl+M
- -Issue Description: A brief summary of the problem you are facing.