Teams interfering with MicroSip: Difference between revisions

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:[[File:Teams-Problems-1.jpg|450px|link=|caption]]
:[[File:Teams-Problems-1.jpg|450px|link=|caption]]


==If your problem persist ==
{{ContacUs}}
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
: -Client's name
: -Your location
: -Your Internet service provider (ISP)
: -Your Public IPv4 (https://checkip.amazonaws.com/)
: -Your Extension number
: -Screenshot of MicroSip's Settings (Ctrl+P)
: -Screenshot of MicroSip's Account (Ctrl+M)
: -Describe your issue
 
[[Category:FAQ]]
[[Category:FAQ]]

Revision as of 21:15, 11 January 2024

MicroSip or Teams sound is interrupted when I receive phone calls.

  • Fix it by going to windows' sound control panel > communications and setting the volume adjustment for calls to "do nothing".
  • Modifidy your MicroSip's Settings:
caption

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
MicroSIP Configuration: Please provide screenshots of the following:
  • Main Interface (the dialpad view).
  • Settings Menu (Press Ctrl + P).
  • Account Settings (Press Ctrl + M).
Call Manager: A screenshot of the My IP Upload module.
Issue Description: A brief summary of the error or specific behavior you are experiencing.
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