No status in Microsip's statusbar: Difference between revisions
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Your status will show at the bottom of the main window, if it says only MicroSIp you are in the right place. | |||
==Cause== | ==Cause== | ||
It is due to a temporary deactivation in the app or your account has not been set up yet. | It is due to a temporary deactivation in the app or your account has not been set up yet. | ||
| Line 6: | Line 8: | ||
*To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "[[MicroSIP_Setup]]". | *To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "[[MicroSIP_Setup]]". | ||
{{ContacUs}} | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Latest revision as of 21:15, 11 January 2024
Your status will show at the bottom of the main window, if it says only MicroSIp you are in the right place.
Cause
It is due to a temporary deactivation in the app or your account has not been set up yet.
Solution
- Click the arrow to the right of the contacts tab and click the option “Make Active”.
- To set up your account, click the arrow to the right of the contacts tab, and click add account and follow the manual "MicroSIP_Setup".
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue