Callers can’t hear me

If the caller can´t hear you but you can hear them, you can try the following solutions.

Solution

• Check the microphone's volume control on MicroSip and make sure it is in the high range.
• Disconnect the headphones from your computer and try with the microphone on your laptop.
• Update or reinstall the audio driver on your computer.

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue