No status in Microsip's statusbar: Difference between revisions
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It is due to a temporary deactivation in the app. | ==Cause== | ||
It is due to a temporary deactivation in the app or your account has not been set up yet. | |||
==Solution== | ==Solution== | ||
*Click the arrow to the right of the contacts tab and click the option “Make Active”. | *Click the arrow to the right of the contacts tab and click the option “Make Active”. | ||
*To set up your account, click the arrow to the right of the contacts tab, and click add account. | |||
==If your problem persist == | ==If your problem persist == | ||
Revision as of 18:22, 10 January 2024
Cause
It is due to a temporary deactivation in the app or your account has not been set up yet.
Solution
- Click the arrow to the right of the contacts tab and click the option “Make Active”.
- To set up your account, click the arrow to the right of the contacts tab, and click add account.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings (Ctrl+P)
- -Screenshot of MicroSip's Account (Ctrl+M)
- -Describe your issue