Callers can’t hear me: Difference between revisions
Jump to navigation
Jump to search
Cmseditors (talk | contribs) No edit summary Tag: Manual revert |
Cmseditors (talk | contribs) No edit summary |
||
| Line 6: | Line 6: | ||
*Disconnect the headphones from your computer and try with the microphone on your laptop. | *Disconnect the headphones from your computer and try with the microphone on your laptop. | ||
*Update or reinstall the audio driver on your computer. | *Update or reinstall the audio driver on your computer. | ||
; | |||
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us: | |||
-Client's name | |||
-Your location | |||
-Your Internet service provider (ISP) | |||
-Your Public IPv4 (https://checkip.amazonaws.com/) | |||
-Your Extension number | |||
-Screenshot of MicroSip's Settings (Ctrl+P) | |||
-Screenshot of MicroSip's Account (Ctrl+M) | |||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 19:52, 8 January 2024
If the caller can´t hear you but you can hear them, you can try the following solutions.
Solution
- Check the microphone's volume control on MicroSip and make sure it is in the high range.
- Disconnect the headphones from your computer and try with the microphone on your laptop.
- Update or reinstall the audio driver on your computer.
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us: -Client's name -Your location -Your Internet service provider (ISP) -Your Public IPv4 (https://checkip.amazonaws.com/) -Your Extension number -Screenshot of MicroSip's Settings (Ctrl+P) -Screenshot of MicroSip's Account (Ctrl+M)