Configuring my extension ( on Android )

In order to connect to your telephone system, you will need to know:

-Account type: SIP

-Hostname: Ip address. It is often named domain or registrar.

-The default SIP port: 5060.

-Extension number: This is the username for your account.

-Password: This is the password for your account.

Download ZoiPer

• Open the Google ‘Play Store’ on your phone
• Search for ‘ZoiPer IAX SIP VOIP Softphone’ in the Play Store
• Install the app
• Accept the ZoiPer terms and conditions, tap ‘Agree & Continue’
• You may read the terms and conditions by tapping on ‘General terms’
• Then tap ‘Skip’

Register your extension

• Go to My IP Upload module on Issabel and update your IP in the firewall
• Mobiles typically forces low-priority apps to go to sleep so that it doesn't drain your phone's battery. This ensures that your phone lasts longer. Still, it can get annoying if you miss an important notification because the app was set to sleep mode. Select Unrestricted Zoiper to allow the app to run with fewer limits while in the background.
• Now go back to the Zoiper APP
• Enter the extension ‘Login ID’ (ExtensionNumber@domain) and ‘Password’ which you may find via email

• Tap ‘Next’
• Tap ‘Skip’
• Wait until testing is completed
• The ‘SIP UDP’ test should be green the others are red
• Tap ‘Finish’

• Congratulations! You're ready to use your Zoiper.

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.