Callers can hear me, but I can't hear them

If the caller can hear you, but you can't hear them; you can try the following solutions:

Solution

• Use earphones with a microphone attachment to make and receive calls to verify that you can be heard OK.

• Check the volume control on the headset and make sure it is in the high range.

• Go to MicroSip's Settings and edit the fields Source Port and RTP Ports, go to: Call_is_hanging_up_exactly_21_seconds_into_every_call

• Update or reinstall the audio driver on your computer.

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.