Callers can hear me, but I can't hear them

If the caller can hear you, but you can't hear them; you can try the following solutions:

Solution

• Use earphones with a microphone attachment to make and receive calls to verify that you can be heard OK.

• Check the volume control on the headset and make sure it is in the high range.

• Go to MicroSip's Settings and edit the fields Source Port and RTP Ports, go to: Call_is_hanging_up_exactly_21_seconds_into_every_call

• Update or reinstall the audio driver on your computer.

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.