Callers can hear me, but I can't hear them

If the caller can hear you, but you can't hear them; you can try the following solutions:

Solution

• Use earphones with a microphone attachment to make and receive calls to verify that you can be heard OK.

• Check the volume control on the headset and make sure it is in the high range.

• Go to MicroSip's Settings and edit the fields Source Port and RTP Ports, go to: Call_is_hanging_up_exactly_21_seconds_into_every_call

• Update or reinstall the audio driver on your computer.

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue