How to Fix Authenticator Codes

My authenticator app generates codes that don't work

Solutions

• Each code is only valid for a short period of time. Try using a new code.
• Make sure the time on your phone matches the time on your computer.

-Google Authenticator app

1.-Go to the main menu on the Google Authenticator app

2.-Select Settings

3.-Select Time correction for codes

4.-Select Sync now

5.-Restart your mobile device.

-Microsoft Authenticator app

1.-Update with the latest Android and iOS version for the best authentication experience.

2.-Check that the date and time in your device's settings are set to sync automatically with the Internet network you are on.

3.-This can also be resolved by setting your Android or iPhone to automatically update its time. For an iPhone this is Setting > General, Date and time > Automatically correct time.

• Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.