How to Fix Authenticator Codes
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My authenticator app generates codes that don't work
Solution
- Each code is only valid for a short period of time. Try using a new code.
- Make sure the time on your phone matches the time on your computer.
- -Google Authenticator app
- 1.-Go to the main menu on the Google Authenticator app
- 2.-Select Settings
- 3.-Select Time correction for codes
- 4.-Select Sync now
- 5.-Restart your mobile device.
- -Microsoft Authenticator app
- 1.-Update with the latest Android and iOS version for the best authentication experience.
- 2.-Check that the date and time in your device's settings are set to sync automatically with the Internet network you are on.
- Add your account again on your Authenticator app, verifying that you correctly entered your secret key.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings (Ctrl+P)
- -Screenshot of MicroSip's Account (Ctrl+M)
- -Describe your issue