My IP Upload

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.

• Your IP address must be updated if you switch internet providers or if your current provider changes your public IP.

• You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

Usage requirements

• Chrome browser.
• URL and credentials.
• A new QR code for two-factor authentication (you'll need to enable the authenticator app with your key; Then, you can generate the QR code).

How to update my IP Address

Step 1

Sign in to the Issabel Call Manager and open the My IP Upload module.

Step 2

The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

Step 3

Just click on the black update button and that's it.

NOTE

An IP address change can disrupt persistent connections and network configurations, requiring you to re-establish them. For dynamic IP addresses (the kind most home networks use), your Internet Service Provider (ISP) temporarily leases you an address. When this lease expires, a new one may be assigned, and you must repeat the steps in this manual.