Queue Manager
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The queue management module allows project leaders to manage the resources within each service desk queue. Allows you to assign, unassign and change priority to project agents.
Usage requirements
- Chrome browser.
- Call Manager account (Leader profile).
- Assigned call manager extension.
Process
- Enter with the credentials of the Call Manager
- Within the tool you must enter the new module SD Queue Manager
- A list with the queues belonging to the project will be displayed in the module. To view assigned agents, select the "Edit" option from the queue.
- Inside the queue you will see:
- -Project name
- -Queue Aliases
- -Queue number
- -List of available resources not assigned to the queue
- -List of resources assigned to the queue and priority
