Transferring Calls

To transfer a call:

Step 1

When on an active call, click on Transfer button to send a call to another person/extension.

Step 2

Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.​

Step 3

The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.​

Step 4

Press Transfer. The call will be hangup.​