Configuring my extension ( on Android )

In order to connect to your telephone system, you will need to know:

-Account type: SIP

-Hostname: Ip address. It is often named domain or registrar.

-The default SIP port: 5060.

-Extension number: This is the username for your account.

-Password: This is the password for your account.

Download ZoiPer

• Open the Google ‘Play Store’ on your phone
• Search for ‘ZoiPer IAX SIP VOIP Softphone’ in the Play Store
• Install the app
• Accept the ZoiPer terms and conditions, tap ‘Agree & Continue’
• You may read the terms and conditions by tapping on ‘General terms’
• Then tap ‘Skip’

Register your extension

• Go to My IP Upload module on Issabel and update your IP in the firewall
• Select Unrestricted Zoiper to allow the app to run with fewer limits while in the background.
• Now go back to the Zoiper APP
• Enter the extension ‘Login ID’ (ExtensionNumber@domain) and ‘Phone Password’ (Pwd) which you may find via email

• Enter the hostname:

52.52.55.230 for PENSKE subscribers

• Tap ‘Next’
• Tap ‘Skip’
• Wait until testing is completed
• The ‘SIP UDP’ test should be green the others are red
• Tap ‘Finish’

• Congratulations! You're ready to use your Zoiper.

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.