MicroSip info: Answer Elsewhere

The call manager marks all calls as "answered elsewhere" when cancelled.

Causes

• The caller decided to leave a Voicemail.
• The caller decided to generate a Callback.
• When you receive a call and someone on the Queue answers the call.

Solution

You do not need to take (any) further action; The system will treat the call as “not missed” to you.

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue