Asternic Reports

Report Selection

When logged into Asternic you will have the option to chose a subset of your Agents and Queues to run a report. Also a date range and a time frame. There are some shortcuts to select a data range, like ‘This Week’, ‘Last month’, ‘Yesterday’, etc.

Once your selection is done you can run the report by clicking the Display Report button. If you have lots of data, it might take some time to bring you the first result, and you will be able to navigate to different reports by selecting their appropriate Tab in the web interface

 Note:  When we refer to answered calls, we mean any queue call that was connected to an agent.