How to Fix Authenticator Codes

My authenticator app generates codes that don't work.

Causes

First, check to see that your phone time matches the time on your computer. The authenticator is time-stamped, so if the two do not match it will not work.

Solutions

• Each code is only valid for a short period of time. Try using a new code.
• Make sure the time on your phone matches the time on your computer.

On Android:

- Go to the Main Menu on the app

- Select Settings

- Select Time correction for codes

- Select Sync now

On iOS (Apple iPhone):

- Go to the iPhone Settings App. (your phone settings area)

- Select General

- Selec Date & Time

- Enable Set Automatically

- If it’s already enabled, disable it, wait a few seconds and re-enable

Also, check if the time on your computer is set correctly.

• Connect to Issabel from Chrome.
• Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).