Configuring my extension ( on iPhone )

In order to connect to your telephone system, you will need to know:

-Account type: SIP

-Hostname: Ip address. It is often named domain or registrar.

-The default SIP port: 5060.

-Extension number: This is the username for your account.

-Password: This is the password for your account.

Download ZoiPer

• Open the Apple ‘App Store’ on your phone
• Search for ‘Zoiper Lite voip soft phone’ in the App Store
• Install the app

Register your extension

• Go to My IP Upload module on Issabel and update your IP in the firewall
• Open the Zoiper app
• Allow the Zoiper permissions, tap ‘Allow’

“Zoiper” Would Like to Send You Notifications – Tap ‘Allow’

“Zoiper” Would Like to Access the Microphone – Tap ‘OK’

• Tap settings (The ‘gear’ icon)
• Tap on ‘Accounts’
• Tap on the + and select ‘Yes’
• Select ‘Manual configuration’
• Select ‘SIP account’
• Enter the ‘Account name’ (same as username or extension number)
• Enter the ‘Domain’

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue