How to Fix Authenticator Codes

My authenticator app generates codes that don't work.

Causes

First, check to see that your phone time matches the time on your computer. The authenticator is time-stamped, so if the two do not match it will not work.

Solutions

• Each code is only valid for a short period of time. Try using a new code.
• Make sure the time on your phone matches the time on your computer.

-Google Authenticator app

1.-Go to the main menu on the Google Authenticator app

2.-Select Settings

3.-Select Time correction for codes

4.-Select Sync now

5.-Restart your mobile device.

-Microsoft Authenticator app

1.-Update with the latest Android and iOS version for the best authentication experience.

2.-Check that the date and time in your device's settings are set to sync automatically with the Internet network you are on.

3.-This can also be resolved by setting your Android or iPhone to automatically update its time. For an iPhone this is Setting > General, Date and time > Automatically correct time.

• Connect to Issabel from Chrome.
• Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).

If your problem persist

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

-Your Public IPv4: (Found at https://checkip.amazonaws.com/)

-Screenshot of Settings: Ctrl+P

-Screenshot of Account: Ctrl+M

-Issue Description: A brief summary of the problem you are facing.