Issabel disconnects me several times a day: Difference between revisions
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I have an issue with my Issabel / Agent console it disconnects me every | I have an issue with my Issabel / Agent console it disconnects me every X time. | ||
==Cause== | ==Cause== | ||
Fewer disconnections: It probably is a performance computer problem. | |||
The same disconnections: It could be a network problem. | |||
==Solution== | ==Solution== | ||
Revision as of 14:22, 19 January 2024
I have an issue with my Issabel / Agent console it disconnects me every X time.
Cause
Fewer disconnections: It probably is a performance computer problem. The same disconnections: It could be a network problem.
Solution
If your problem persist
Need help with your configuration?
If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:
- Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.
- MicroSIP Configuration: Please provide screenshots of the following:
- Main Interface (the dialpad view).
- Settings Menu (Press Ctrl + P).
- Account Settings (Press Ctrl + M).
- Call Manager: A screenshot of the My IP Upload module.
- Issue Description: A brief summary of the error or specific behavior you are experiencing.