Transferring Calls: Difference between revisions
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[[File:Agentconsole-1.png|center|600px|link=|caption]] | [[File:Agentconsole-1.png|center|600px|link=|caption]] | ||
==Important Notes== | |||
*The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case. | |||
*If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option. | |||
[[Category:Issabel_User_Guide]] | [[Category:Issabel_User_Guide]] | ||
Revision as of 22:06, 6 November 2023
To transfer a call:
- Step 1
- When on an active call, click on Transfer button to send a call to another person/extension.
- Step 2
- Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.
- Step 3
- The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.
- Step 4
- Press Transfer. The call will be hangup.
Important Notes
- The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case.
- If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option.