Transferring Calls: Difference between revisions
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To transfer a call: | To transfer a call: | ||
:[[File: | :[[File:Agentconsole-1.png|350px|link=|caption]] | ||
;Step 1: When on an active call, click on Transfer button to send a call to another person/extension. | ;Step 1: When on an active call, click on Transfer button to send a call to another person/extension. | ||
Revision as of 22:03, 6 November 2023
To transfer a call:
- Step 1
- When on an active call, click on Transfer button to send a call to another person/extension.
- Step 2
- Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.
- Step 3
- The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.
- Step 4
- Press Transfer. The call will be hangup.