Configuring my extension ( on iPhone )

In order to connect to your telephone system, you will need to know:

-Account type: SIP

-Hostname: Ip address. It is often named domain or registrar.

-The default SIP port: 5060.

-Extension number: This is the username for your account.

-Password: This is the password for your account.

Download ZoiPer

• Open the Apple ‘App Store’ on your phone
• Search for ‘Zoiper Lite voip soft phone’ in the App Store
• Install the app

Register your extension

• Go to My IP Upload module on Issabel and update your IP in the firewall
• Open the Zoiper app
• Allow the Zoiper permissions, tap ‘Allow’

“Zoiper” Would Like to Send You Notifications – Tap ‘Allow’

“Zoiper” Would Like to Access the Microphone – Tap ‘Allow’

“Zoiper” Would Like to Access the Camera – Tap ‘Don´t Allow’

“Zoiper” Would Like to Access Your Contacts- Tap ‘Don´t Allow’

• Tap settings (The ‘gear’ icon)
• Tap on ‘Accounts’
• Tap on the + and select ‘Yes’
• Select ‘Manual configuration’
• Select ‘SIP account’
• Enter the ‘Account name’ (Extension Number)
• Enter the ‘Domain’
• Enter the extension ‘User Name’ (Extension Number) and ‘Password’ (Pwd) which you may find via email

• Tap on ‘Register’
• Go back to the dialler to make your call

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.