MicroSip info: Answer Elsewhere: Difference between revisions
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==Solution== | ==Solution== | ||
You do not need to take (any) further action. | You do not need to take (any) further action; The system will treat the call as “not missed” to you. | ||
{{ContacUs}} | {{ContacUs}} | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 17:55, 15 January 2024
The call manager marks all calls as "answered elsewhere" when cancelled.
Causes
- The caller decided to leave a Voicemail.
- The caller decided to generate a Callback.
Solution
You do not need to take (any) further action; The system will treat the call as “not missed” to you.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings
(Ctrl+P) - -Screenshot of MicroSip's Account
(Ctrl+M) - -Describe your issue