MicroSip info: Answer Elsewhere

The call manager marks all calls as "answered elsewhere" when cancelled.

Causes

• The caller decided to leave a Voicemail.
• The caller decided to generate a Callback.

Solution

You do not need to take (any) further action; The system will treat the call as “not missed” to you.

If your problem persist

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot and resolve your case:

Network Details: Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

MicroSIP Configuration: Please provide screenshots of the following:

• Main Interface (the dialpad view).
• Settings Menu (Press Ctrl + P).
• Account Settings (Press Ctrl + M).

Call Manager: A screenshot of the My IP Upload module.

Issue Description: A brief summary of the error or specific behavior you are experiencing.