Asternic

Asternic Stats will let you run reports over your Asterisk PBX queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc. Includes a search facility, a realtime view where you can also pause/unapuse or remove members from queues, integration with recordings so you can download/listen to queue call recordings.

Predefined Reports

The following reports are integrated with Asternic:

• Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report.
• Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report.
• Answered and Unanswered Service Level Reports.
• Unanswered Calls: by queue, by disconnection cause, by URL and a detailed report.
• Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Report.

Inline Help

While browsing grids you will see queue events and detailed information about each step in a queue call flow. Some of the fields vary in meaning depending on the event involved. We added inline help to these reports so you can understand the data in an easier way. Just place the mouse over those fields and a tooltip will appear explaining each one.