My IP Upload: Difference between revisions
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MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section. | |||
; | |||
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall. | |||
==Usage requirements== | ==Usage requirements== | ||
*Chrome browser. | *Chrome browser. | ||
* | *URL and credentials. | ||
* | *A new QR code for two-factor authentication (you'll need to enable the authenticator app with your key; Then, you can generate the QR code). | ||
==How to update my IP Address== | ==How to update my IP Address== | ||
| Line 13: | Line 13: | ||
;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address. | ;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address. | ||
:[[File: | :[[File:firewall-problems.jpg|500px|link=|caption]] | ||
;Step 3: Just click on the update button and that's it. | ;Step 3: Just click on the black update button and that's it. | ||
:[[File:Myipupload-2.png|800px|link=|caption]] | :[[File:Myipupload-2.png|800px|link=|caption]] | ||
; | |||
;NOTE: | |||
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service. | |||
; | |||
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection. | |||
[[Category:Issabel_User_Guide]] | [[Category:Issabel_User_Guide]] | ||
Latest revision as of 14:23, 2 October 2025
MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.
Usage requirements
- Chrome browser.
- URL and credentials.
- A new QR code for two-factor authentication (you'll need to enable the authenticator app with your key; Then, you can generate the QR code).
How to update my IP Address
- Step 1
- Sign in to the Issabel Call Manager and open the My IP Upload module.
- Step 2
- The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.
- Step 3
- Just click on the black update button and that's it.
- NOTE
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.