Transferring Calls: Difference between revisions

Latest revision as of 19:28, 7 November 2023

Step 1: When on an active call, click on Transfer button to send a call to another person/extension.

Step 2: Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.

Step 3: The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.

The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case.
If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option.

Step 1: Press this button during an active call or with a call on hold, press Transfer.

Step 2: Enter the number or extension to which you want to transfer the call.

@@ Line 1: / Line 1: @@
-To transfer a call:
+==Agent Console Method==
-:[[File:Issabel-1.png|350px|link=|caption]]
 ;Step 1: When on an active call, click on Transfer button to send a call to another person/extension.
@@ Line 10: / Line 8: @@
 ;Step 4: Press Transfer. The call will be hangup.
+[[File:Agentconsole-1.png|center|600px|link=|caption]]
+;Important Notes
+*The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case.
+*If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option.
+<br/>
+==Softphone Method==
+;Step 1: Press this button [[File:Microsip-4.png|32px|link=|caption]] during an active call or with a call on hold, press Transfer.
+;Step 2: Enter the number or extension to which you want to transfer the call.
+;Step 3: Press OK.
+{| class="wikitable" style="margin:auto"
+|[[File:Microsip-2.png|150px|link=|caption]]
+|[[File:Microsip-3.png|150px|link=|caption]]
+|}
 [[Category:Issabel_User_Guide]]