How to Fix Authenticator Codes: Difference between revisions
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One of the main reasons and the most common one for “Incorrect Code” error that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly please follow the instructions below. | One of the main reasons and the most common one for “Incorrect Code” error that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly please follow the instructions below. | ||
==Solutions== | ==Solutions== | ||
Revision as of 14:07, 30 July 2025
My authenticator app generates codes that don't work.
Causes
One of the main reasons and the most common one for “Incorrect Code” error that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly please follow the instructions below.
Solutions
- Each code is only valid for a short period of time. Try using a new code.
- Make sure the time on your phone matches the time on your computer.
- On Android
- - Go to the Main Menu on the app
- - Select Settings
- - Select Time correction for codes
- - Select Sync now
- On iOS (Apple iPhone)
- - Go to the iPhone Settings App. (your phone settings area)
- - Select General
- - Selec Date & Time
- - Enable Set Automatically
- - If it’s already enabled, disable it, wait a few seconds and re-enable
- Also, check if the time on your computer is set correctly. The authenticator is time-stamped, so if the two do not match it will not work.
- Connect to Issabel from Chrome.
- Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).