How to Fix Authenticator Codes: Difference between revisions
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;On Android: | ;On Android: | ||
:- Go to the Main Menu on the app | :- Go to the Main Menu on the app | ||
:- Select Settings | |||
:- Select Time correction for codes | |||
:- Select Sync now | |||
On iOS (Apple iPhone): | ;On iOS (Apple iPhone): | ||
:- Go to the iPhone Settings App. (your phone settings area) | |||
:- Select General | |||
:- Selec Date & Time | |||
:- Enable Set Automatically | |||
:- If it’s already enabled, disable it, wait a few seconds and re-enable | |||
Also, check if the time on your computer is set correctly. | Also, check if the time on your computer is set correctly. | ||
Revision as of 14:05, 30 July 2025
My authenticator app generates codes that don't work.
Causes
First, check to see that your phone time matches the time on your computer. The authenticator is time-stamped, so if the two do not match it will not work.
Solutions
- Each code is only valid for a short period of time. Try using a new code.
- Make sure the time on your phone matches the time on your computer.
- On Android
- - Go to the Main Menu on the app
- - Select Settings
- - Select Time correction for codes
- - Select Sync now
- On iOS (Apple iPhone)
- - Go to the iPhone Settings App. (your phone settings area)
- - Select General
- - Selec Date & Time
- - Enable Set Automatically
- - If it’s already enabled, disable it, wait a few seconds and re-enable
Also, check if the time on your computer is set correctly.
- Connect to Issabel from Chrome.
- Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).