How to Fix Authenticator Codes: Difference between revisions
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*Each code is only valid for a short period of time. Try using a new code. | *Each code is only valid for a short period of time. Try using a new code. | ||
*Make sure the time on your phone matches the time on your computer. | *Make sure the time on your phone matches the time on your computer. | ||
: | On Android: | ||
- Go to the Main Menu on the app | |||
: | - Select Settings | ||
- Select Time correction for codes | |||
- Select Sync now | |||
On iOS (Apple iPhone): | |||
- Go to the iPhone Settings App. (your phone settings area) | |||
- Select General | |||
- Selec Date & Time | |||
- Enable Set Automatically | |||
- If it’s already enabled, disable it, wait a few seconds and re-enable | |||
Also, check if the time on your computer is set correctly. | |||
*Connect to Issabel from Chrome. | *Connect to Issabel from Chrome. | ||
Revision as of 14:04, 30 July 2025
My authenticator app generates codes that don't work.
Causes
First, check to see that your phone time matches the time on your computer. The authenticator is time-stamped, so if the two do not match it will not work.
Solutions
- Each code is only valid for a short period of time. Try using a new code.
- Make sure the time on your phone matches the time on your computer.
On Android: - Go to the Main Menu on the app - Select Settings - Select Time correction for codes - Select Sync now
On iOS (Apple iPhone):
- Go to the iPhone Settings App. (your phone settings area) - Select General - Selec Date & Time - Enable Set Automatically - If it’s already enabled, disable it, wait a few seconds and re-enable
Also, check if the time on your computer is set correctly.
- Connect to Issabel from Chrome.
- Add your key again on your Authenticator app, verifying that you correctly entered your secret key, go to Multi-Factor_Authentication_(MFA).